logo
. . .

IT SUPPORT

We are ready to offer you premium support

wp-hosting

WE PRIDE OURSELVES IN OFFERING PREMIUM SUPPORT

We keep your business running with world class support and managed IT services. Our consultancy entails covering you or your business in all technical ills you may be facing, Technical advice and network support. The network support may be on contractual basis or a once off attendance to your call at that particular time.

CUSTOMIZED BUSINESS IT

We work with many types of IT customers with unique needs and very different budget levels. We craft an IT plan and budget for each customer to help them get the best value and strategically select their services and products.

PERSONAL USER SUPPORT

We provide on-site expert, friendly technical support to business, home and home office users. Unlike repair shops, we have a strong emphasis on explanation, friendly communication, and training.

SOFTWARE SALES

SUBNET is a software distributor and reseller from Botswana. Since 2012 we have organized to work with the most popular software vendors all over the world. We have enough knowledge in law and IT for licensing end users all around Botswana. Our infrastructure allows us to sell and buy software legally and has all the necessary elements for international contracting. We work with licenses for commercial and personal use and have already dealt with companies from couriers’ to parastatal companies. We also actively deal with governmental organizations about the legalization of their software use. For personal use, we distribute software via ESD (Electronic software distribution) and boxes. And we look for new partners and ways for co-working

DATA RECOVERY

If you’ve lost some important data and don’t have a backup, we could be a real life-saver. Our experts can recover accidentally deleted files as well as data from damaged or formatted hard drives, USB drives, memory cards, and other storage devices. Costs are done on a quotation basis, but if data cannot be retrieved there is no cost incurred. Accounts can be set up for businesses and we also offer discounts for quantity.

SERVER MONITORING & MAINTENANCE

We set up, manage and monitor your core IT infrastructure to keep your business running without interruption. Too many businesses let their servers go unmanaged for weeks or months. Don’t expose your central IT infrastructure to risk by ignoring warning signs or failing to perform maintenance and security tasks. Let us take care of your systems to ensure business productivity. We monitor your critical systems 24/7, not just during business hours, ensuring that issues are addressed as soon as possible. For no charge, we’ll assess your current server and network infrastructure and supply your company with a custom report containing our recommendations to improve your business’s IT. We support Windows, Mac, and cloud-based servers and file services. There’s almost no server technology we can’t help you with.

Remote assistance

Our friendly full-time help desk team is at your service when you need them most. We offer remote assistance, on-site visits, and online resources thus Our technicians assist your users via live chat, Whatsapp, facebook, phone, remote session, or office visits.