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Who we are

Our website address is: Subnet prides itself on protecting your privacy and supporting a safe online experience. This Privacy Policy outlines the information we collect and how we use it. Translations are provided for convenience for non-English customers; however, the English version located at will take priority in the event of any discrepancies. Subnet is governed by Botswana Communication Regulatory Authority, and any other relevant data protection regulations that may apply in the regions we operate in like council. By using the Subnet website, you consent to the data practices described in this Privacy Policy.

What this Privacy Policy covers

This policy covers the information Subnet collects and how we use it. It also outlines the steps Subnet takes to protect that information, how to contact us, and how we comply with relevant data protection regulations such as BOCRA. Under BOCRA, Subnet is a data controller for the information we collect from you. In certain cases, we are also a data processor for data collected by our clients; for more information on client-collected data, please see “Information collected by our customers” below.

What information we collect

Subnet collects personally identifiable information in a variety of ways, including but not limited to: online order forms, online chats, telephone calls, market research surveys, and customer support tickets. Certain information about your computer hardware and software may also be automatically collected through tools such as Google Analytics. This information can include your IP address, browser type, domain names, access times, and referring website addresses. Subnet may also collect information from third parties as required in order to provide you with products and services. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Subnet’s website or social media pages, this information may be collected and used by others.


Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.


How we use your information

Provision of services: Subnet collects and uses your personal information to operate the Subnet website, to deliver the services you have requested, and to inform you of other products or services available from Subnet and its affiliates. This includes sharing your information with trusted third parties, as explained below. We DO NOT sell any of your personal information. If you elect to use a service that provides you the ability to import your personal contacts or related information (i.e. professional email hosting), Subnet will not use this information for commercial purposes except to provide that service.

Third-Party Services:

Subnet offers certain products and services in conjunction with or through trusted partners, sponsors, and affiliates (“Third-Party Services”). These services may be available for an additional fee, or they may be included for free or as a portion of a larger bundle of services. In order to properly set up these services (and, where needed, integrate them with any services you may have), we may need to share certain information you have provided to us with these Third-Party Services. For payments or other monetary transactions, Subnet must share your personal information (specifically your billing information) with our payment processor. In all cases, we share only information that is required to set up and operate these services. Third-Parties are not permitted to use, keep, or share your data except for the specific services they have been contracted to provide.